Product Characteristics

Venandi's offer is reserved for the Customer. It is the Customer's responsibility to adhere to the consumption terms of the items comprising the delivered Product, as indicated in the instructions and recommendations on the packaging of the items. It is the Customer's responsibility to inquire in advance of any Order about food intolerances or allergies and to check the packaging of the Products as well as the ingredient list. This information is provided by Venandi when ordering the Products. The Customer must comply with the storage conditions indicated on the product packaging.

Venandi strives to ensure the best service and availability of its Products.

Applicable Prices

The prices of the Products can be consulted on the Website. They may be modified at any time by Venandi. The prices indicated on the Website are in euros, inclusive of all taxes, excluding delivery charges. Delivery charges are billed in addition to the Customer and are indicated in the order summary under the heading "delivery charges." They may be waived as part of specific promotional offers. The applicable prices are those in effect on the day of the Order. They may be modified at any time by Venandi. In such a case, the new prices of the Products will be updated on the Website by Venandi.

Order and Payment

5.1 Order Process

For the first Order, the Customer must create a personal account by completing the registration form and choosing a password, ensuring its security and not disclosing it to protect their personal data.

To place an order, the Customer, after identification or after creating their personal account, must complete the order form by entering the following mandatory information: the nature and quantity of the ordered Products, their name, choice of delivery method, delivery address (mandatory in eligible territories), billing address, payment terms, an email, and a phone number. Once all requested information has been completed by the Customer, they can only proceed to the next step after acknowledging that they have read and accepted the GTC by checking the "I have read and accepted the General Terms and Conditions of Sale" box. If any mandatory information is missing, a screen will appear, asking the Customer to modify or complete these elements.

An order summary will then appear on the screen, displaying the Customer's billing address, the delivery address of the Products, a summary table of the Order (nature, quantity, and price of the Products), delivery charges, and the total amount of the Order. After verifying this information and, if necessary, making changes, the Customer is invited to confirm the accuracy of the summary table by confirming their shopping cart. They must then definitively confirm their Order by clicking on the "Pay with..." button.

The confirmation of the Order constitutes an electronic signature. This signature has the same value as a handwritten signature and serves as evidence of the entire Order, acceptance of the Order, and the amounts due in the execution of the said Order. Once they have confirmed their Order, the Customer becomes a buyer.

Venandi reserves the right not to validate the Order in case of an abnormal Order, existing dispute(s) with the Customer, total or partial non-payment of a previous Order by the Customer, refusal of payment authorization by credit card companies, or a case of force majeure as defined by law and jurisprudence.

5.2 Payment Method

The Customer can make their payment by credit card. Credit card payments are made using secure transactions provided by Stripe. In the case of credit card payments, Venandi does not have access to the payment information of the Customer. Payment is made directly by the banking institution.

5.3 Invoicing

Venandi provides the Customer with an invoice after each payment and sends it electronically. The Customer expressly agrees to receive invoices electronically. Venandi cannot be held responsible in case of the Customer providing incorrect information preventing the validation of the Order or the delivery of the Products.

Delivery

6.1 Delivery Charges

Delivery charges will be indicated to the Customer before any payment and apply to deliveries made in metropolitan France, Corsica, and the overseas departments and territories (DOM-TOM). These charges are in euros, inclusive of all taxes.

6.2 Delivery Location

The Customer will be delivered to their choice:

at the address they have expressly designated in France (including Corsica and DOM-TOM) and for which they must have provided all necessary and accurate information and contact details for the delivery of the Product (e.g., street number, building number, staircase, access codes, intercom names and/or numbers, etc.)

at a collection point

Venandi cannot be held responsible in case of delay or non-delivery if the delay or non-delivery is due to the Customer providing incorrect or incomplete information.

6.4 Delivery Date

The delivery time will be indicated in the order summary. It will be within a period of two (2) days to thirty (30) days from the Order confirmation.

If necessary, in the case of home delivery, if the Customer is absent, they can contact the carrier using the contact details provided by the carrier on the delivery notice to arrange a new delivery window.

In the case of delivery to a collection point, the Customer has eight (8) business days to pick up their Order. Otherwise, the Order will be returned, and a flat fee of eight (8) euros will be charged to the Customer if they wish to have it redelivered.

6.5 Product Reception - Reservations and Claims

The Customer will carefully check the condition and conformity of the Products delivered upon delivery to identify any delivery anomalies such as missing or damaged Products, missing or damaged packaging/overpackaging. Any claim must be promptly notified to Venandi's Customer Service by email ([email protected]) within two (2) days of receiving the Product(s). Without prejudice to the Customer's rights under legal warranties (see Article 8), any claim made beyond this notification period following the delivery of the Product(s) will be considered inadmissible. Venandi reserves the right to ask the Customer to keep the product(s) deemed non-compliant or damaged for fifteen (15) days from their claim.

In the case of abusive claims, Venandi may refuse to honor a subsequent Order placed by the concerned Customer.

6.6 Unavailability of an Item or Product

In case of unavailability of one or more items that make up the Product, Venandi will offer the Customer the option to substitute it with an item already available in the chosen Product offer. In such a case, the Customer will be contacted by Venandi to validate the substitution proposal, and it is understood that the Order can be canceled if the Customer wishes. If the Order is canceled by the Customer, they will be refunded by Venandi by bank transfer to the credit card used for payment, within a maximum period of fourteen (14) days following the cancellation.

6.7 Non-Collection of the Package by the Customer

In the event that the Customer does not pick up their package from the carrier or collection point within the specified time, the package will be returned to Venandi. Venandi will offer to reship the order by applying a flat fee of ten (10) euros if the Customer wishes to have it redelivered. Otherwise, the Customer's order will be refunded. Venandi will refund the Customer, excluding delivery charges, by bank transfer to the credit card used for payment, within a maximum period of fourteen (14) days following the Customer's notification of their desire to return the Product(s); the refund may be delayed until the Products are received.

Right of Withdrawal

7.1. In accordance with the provisions of articles L.221-18 and following of the Consumer Code, the Customer has a right of withdrawal that allows them to disengage without reason, within a period of fourteen (14) days from the receipt of the ordered Product(s).

7.2. Only the direct costs of returning the goods in good condition (unopened packaging and intact labels) will be borne by the Customer.

7.3. To exercise their right of withdrawal, the Customer must notify their decision on plain paper or in the attached to the email confirming their Order of these GTC and send it by regular mail to: VENANDI – 1 Quai Jules Courmont, 69002 Lyon, or by email to [email protected]. Venandi will send the Customer an acknowledgment of receipt as soon as possible by electronic means.

Product Compliance and Legal Warranties

8.1 Product Compliance

The Customer must carefully check the condition and conformity of the Products delivered upon delivery. They can (i) accept the Order if it appears to be in compliance, or (ii) refuse the Order if it is clearly non-compliant (stained or broken bottles) following the procedure provided in Article 15.3 herein. In any case, any claims regarding delivered packages will only be considered if the Customer, who is a merchant, has made reservations with the carrier in accordance with articles L. 133-3 and following of the Commercial Code.

8.2 Legal Warranties

Customers have a legal warranty of compliant delivery (Article 1604 of the Civil Code), a legal warranty against hidden defects (Articles 1641 and following of the Civil Code), and a safety warranty (Articles 1245 and following of the Civil Code). Customers who are consumers also have a legal warranty of compliance (Articles L. 217-4 and following of the Consumer Code).

8.3 Returns

The procedure to be followed is as follows:

The Customer invokes the compliance warranty through the form provided or with our customer service (see the contact page on the Website for contact details).

Our customer service reviews the request.

If the reasons for return are valid, the Customer returns the concerned Product(s) to 1 Quai Jules Courmont, 69002 Lyon.

Products must be returned in their original condition and complete, in packaging identical to that used for shipment.

The refund of the returned Product(s) will be made via the same payment method used by the Customer when placing their order or by bank transfer. The refund date may be delayed until the effective receipt of the Product(s) at the above address.

Venandi's Liability

Venandi is not responsible for the non-performance or delay in the performance of one or more obligations contained in the GTC due to an event of force majeure, as defined below.

Venandi cannot be held responsible for the poor storage conditions of the Products after delivery, consumption after the expiration date, or in any other case where the Customer has not followed the hygiene rules communicated by Venandi or the health authorities.

The texts and photos presented are for indicative purposes only and cannot constitute a contractual commitment guaranteeing a perfect similarity between the product presented and the ordered product.

Intellectual Property

The sales contract concluded between the Customer and Venandi does not transfer any intellectual or industrial property rights. The reproduction or representation of all or part of one of the distinctive signs on the Website is strictly prohibited and must be the subject of prior written authorization.

The elements reproduced on the website www.venandi-sauvage.fr, exclusively owned by the publisher, are protected by copyright and trademark law. Any reproduction and distribution of these elements without the prior written authorization of the publisher exposes the violators to legal action.

Modification of the GTC

Venandi reserves the right to unilaterally modify the GTC at any time and without notice by publishing a new version on the Website that will apply to any order placed after its first posting. By checking the box on the Site's button "I have read and accepted the general terms of sale" at the end of the Order process, the Customer acknowledges having read and accepted the entirety of the GTC without reservation.

Personal Data

The Customer provides personal information necessary for the acquisition and delivery of the Product. The Customer is informed that they may consult and modify this information in accordance with the provisions of Law No. 78-17 of January 6, 1978, known as the "Data Protection Act," concerning information technology, files, and liberties. The Customer is informed that, unless they express written opposition, the Company may use the information about them for commercial purposes.

The information is collected and processed by the Company. The Customer may address any request for consultation or correction by mail to the Company's registered office or by email to [email protected].

Force Majeure

In accordance with Article 1218 of the Civil Code, Venandi will be released from its obligations in the event of an unforeseeable and irresistible event that prevents or delays, in particular, the manufacture and delivery of its products, constituting a case of force majeure. This will be the case, especially for events occurring at Venandi, such as fire, epidemics, interruptions or delays in transport, the impossibility of being supplied, shortages of raw materials, or any other event beyond its control, as well as for any event recognized as a case of force majeure by French jurisprudence.