1. Comercial politics

1.1 The "seller has products for sale on the website, and the "e-commerce" services are available exclusively to end users / "consumers".

1.2 The “Consumer” means the individual who works/purchases outside of their business or profession.

1.3 These general terms and conditions of sale exclusively regulate the offer, transmission and acceptance of orders placed between the online store's consumers and the seller.

1.5 The "Consumer" must provide the "Seller" with an e-mail address, or data relating to another form of contact, which are correct and complete, and agrees that the "Seller" may contact him using this data, if deemed necessary .

2. How to order

• Find the products you want to buy;

• Add the selected products to the Shopping Basket;

• Complete the purchase;

• Select the payment option;

• Review your order;

• Proceed to payment and confirm the order;

• You will receive an order confirmation by email;

Your order is confirmed when you select the "Confirm Payment" button (Checkout) at the end of the purchase process. When we receive your order, a message with your order number and all details of the order will appear on the screen. The purchase agreement is finalized at that time. An order confirmation is sent to your email. We suggest that you print or download this copy for future reference. We reserve the right not to accept your order, or cancel it even after its automatic confirmation. The seller may not process orders that do not have a sufficient guarantee of good collection; when orders are incomplete or incorrect, or ordered products are no longer available. In these cases, we will inform you by e-mail that the sales contract has not been entered into and that the seller has not proceeded with the sale, specifying the reasons for this. If the products presented in the online store are no longer available at the time of your last access or when the seller receives the order, the seller must inform about their unavailability within 30 days after receiving the order. If an order has been placed and payment has been made for products that are no longer available, the seller will refund the money paid for the unavailable items.

2.2 Right not to accept the order or cancel the purchase Okutua reserves the right to refuse any order for any reason. We also reserve the right to cancel any purchase (even if it has already been accepted by us), (among others) in the following situations, without liability for any damages or costs:

• The product is no longer available/in stock (payments will be refunded);

• Billing information is not correct or verifiable;

• The order is flagged by our Security Systems as an incorrect order or an order susceptible to fraud;

• The transfer for payment of the order was not received by us within 5 days after acceptance of your order;

• If we think you are under 16 years old;

• If we think you are a reseller;

• Unable to deliver to the address provided.

2.3 Data Verification: After receiving the order, we can carry out some checks on it before we prepare it. These checks can include address verification, credibility and fraud verification. In relation to fraud verification we perform partially automated checks on all orders to filter out unusual, suspicious or identified transactions as susceptible to fraud. Suspicions of fraud will be investigated and, if necessary, prosecuted. By confirming your order, you agree with these conditions.

Warranties and Product Price Indication

3.1 Payment Methods: Please do not attempt to pay by any means other than specified. If you do, we cannot be held responsible for loss of payment or any other damages that may result.

3.2 payment processing: If you pay by Credit Card, we will deduct the amount due from your account as soon as your order leaves our warehouse. In the case of payment by Credit Card, all details (eg card number or expiration date) will be sent by encrypted protocol to the company that provides remote electronic payment services, without third parties having access to the transmitted information. This information will not be used by OKUTUA except to carry out the necessary procedures for the purchase or refund, in the case of return, in accordance with the exercise of the right of return or for reporting fraud cases to the police. The purchase price of the products and the transport costs, as indicated in the order form, will be charged to the checking account when the products purchased are actually shipped.

Property reservation

OKUTUA retains ownership of the company's products until it has received full payment for all such products.

Price

6.2 Prices are all quoted in euros. Please note that changing the country of delivery may have an influence on prices due to shipping costs.

6.3 Your total price The total price specified on the final checkout menu includes taxes and shipping costs. Prices are quoted at the time of order confirmation, which you can print or download for future use. Please pay only the exact amount specified in the order confirmation and make individual payments per order.

6.4 Price changes The prices of the products shown on the website are subject to change. OKUTUA reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to that purchase.

6.5 Pricing errors Please note that even though the website is updated with extreme care it is possible that the price information on the website may contain errors. OKUTUA is not committed to the offer and reserves the right to cancel your order, in case such an error occurs.

Quality and Warranty

OKUTUA does not sell second-hand, defective or inferior quality products to those existing in the market. The products offered for sale on the website may not exactly match the actual apparel in terms of image and color, due to the internet browser and monitor used. All products have an identification tag. Do not remove the tag from the purchased product if you want to return the purchased product.

Shipping & Delivery

8.1 We deliver products from Monday to Friday. We do not ship on certain holidays. We can only deliver an order if the delivery address is a home or office located in one of the countries mentioned in the list of countries available in the Delivery menu.

To receive the order, it is necessary to ensure that someone is at the address. This service does not include an appointment or appointment option, so the delivery of the order will be made without prior contact by the carrier. We do not guarantee this period in periods of promotions, sales, Christmas and stock-outs.

A delivery is deemed to have been made or a product is deemed to have been delivered with the signature of the delivery receipt at the agreed upon address.

8.2 Delivery Times

We will attempt to deliver on time to the extent commercially reasonable. The service is dependent on the contracting of third parties, so OKUTUA is not responsible for any failure or delay in delivery.

8.4 Inspection upon delivery Upon delivery, the customer must inspect the packaging in order to check for any damage. If you find that the products are damaged, the customer must not accept delivery of the order, which will be returned.

Shipping Fees

9.1 Shipping charges are applied per order. The exact price of each shipment depends on the country of delivery. For more details on the shipping price by country, please refer to the website.

Returns & Cancellations

10.2 Return of Defective Products The customer has the right to return the delivered products if it is found that they have defects or other non-conformities in relation to the purchased products. If the product has not been used, the return can be made within 30 days after receiving the order.

Privacy Policy

Our Privacy Policy provides information on how to protect and respect your privacy. We will explain what personal data we collect and why, how we will use the data and how we protect it. As you interact with our website, we collect your personal data. Some of this information is provided by you and some is collected automatically as you interact with our website.

Collection of personal data

Okutua collects personal data through website interactions and purchases. We use cookies to collect various types of data. Cookies are small text files that are downloaded to your device to collect data as you visit our website. For example, by disabling cookies, you will not be able to add items to your shopping cart. Okutua may also collect non-personal information about the visitor, even if the visitor does not make a purchase. This information can be used to deliver relevant advertisements to the visitor. Other data that can be collected:

- Name and contact information.

- Device data.

- Payment data needed to process payments.

- Interaction data about the use of our website.

- Data for direct marketing activities.

- Error reports.

How do we use personal data?

OKUTUA uses the collected data for several reasons. One of them is the collection of data for the finalization of your order. We only use your data with your consent. Other purposes are:

- To provide customer reports when needed.

- To send updates on important information.

- Advertise by email and create targeted marketing campaigns.

- Improve your browsing experience, making it more pleasant and personal.

- To provide you with relevant information about our products and services.

How to control your personal data?

Okutua respects all browser-based cookie controls. Any visitor can opt out of our email marketing campaigns by visiting the “unsubscribe link” at the bottom of our emails and newsletters. If you are unable to control certain personal data, you can always contact us at [email protected] We will provide you with the necessary information as soon as possible.

Cookies

Cookies are small text files that are downloaded to your device to collect data as you visit our website. They can be accessed via a web server. We use cookies for several reasons:

- Know what items you have added to your shopping bag.

- To make your browsing experience more pleasant and personal.

- Acquire web analytics to inform us and improve how our visitors are interacting with the site.

- Primary analytic cookies to understand basic information such as the number of visitors to our website.

Third-party analytics cookies to be able to work with online tools like Google Analytics to improve our website and deliver identifiable advertising.

Shipping

shipping policy

We deliver products from Monday to Friday. We do not ship on holidays and Sundays. We can only deliver an order if the delivery address is a home or office located in one of the countries mentioned in the list of countries available in the Delivery menu.

This service does not include an appointment or appointment option, so the delivery of the order will be made without prior contact by the carrier in cases of normal shipments. We do not guarantee this period during promotions, sales, Christmas and stock-out periods.

Delivery Times: We will attempt to deliver on time, to the extent commercially reasonable. The service is dependent on the contracting of third parties, so OKUTUA is not responsible for any failure or delay in the delivery period.

Return/Exchange Policy

• The customer can proceed with the return according to the return conditions and rules mentioned below.

The customer has the right to return the delivered products if it is found that they have defects or other non-conformities in relation to the purchased products. If the product has not been used, the return can be made within 15 days after receiving the order.

Returns

Returns and exchanges

If you do not like your new purchase, you can return the item(s) and get a full refund of the purchase price of our product. We only accept products that are undamaged, dirty, worn, and washed (except to try the product(s) in the same condition as they were sold to you).

For reasons of hygiene, underwear, underwear, bathing suits cannot be returned or exchanged unless they are defective. In this way, observe, whenever possible, any labels or tags (these must remain intact and attached). The product(s) must be returned in or with its original packaging.

Return cost

Refunds will be issued with the same method of payment and the same credit or debit card as the original purchase (except for gift cards and electronic gift cards, in which case you are refunded in a credit on a new gift card). Shipping charges and sales tax are non-refundable.

30 days to return

Overdue or missing, If you still haven't received a refund, first check your account balance with the payment method you used. Please note that it always takes some processing time before a refund is issued. If you have already contacted your payment providers and banks and have not yet received your refund.

Please contact us at our email [email protected]