MY BOB, use your head! is shipped worldwide. European orders with a minimum value of €150, and international orders outside the European Union, exceeding a minimum value of €300, qualify for free shipping.

The customer is responsible for covering transportation costs, as well as any applicable duties and/or taxes determined by the destination country.

Orders are processed from Monday to Friday, excluding holidays. Please allow 1 to 5 business days for order processing.

All orders are dispatched from Brussels City and delivered from Monday to Friday.

You will receive an email notification when your order has been shipped, along with an estimated delivery date

Prices

The price is fixed on the basis of the prices in force on the day the order is received by BELGEMO. The prices are expressed in euro.

The means of transport is determined by us if delivery is made from our warehouse. If we give an order to a carrier, we only act as representative of the client.

VAT, packaging, transport, insurance and customs expenses are paid by the client.

Price changes shall only be valid if agreed in writing by BELGEMO.

Provided that the purchaser has informed BELGEMO of any damage to the goods within 48 hours after delivery, and subject to the provisions of clause 9.2., the purchaser may return defective goods for an exchange or reimbursement within 14 days after delivery. If the purchaser returns the goods for an exchange, the cost of returning the goods to BELGEMO and the transport costs for the new goods shall be borne by BELGEMO. If the purchaser returns the goods for reimbursement, BELGEMO shall credit, upon receipt of the goods, the initial amount via the initial payment method and the purchaser shall bear the return shipping costs for returning the goods to BELGEMO.

BELGEMO may control all the goods refused by the purchaser at the place of delivery in order to determine whether the goods were damaged at the time of delivery to the purchaser.

Non-defective goods returned to BELGEMO, or defective goods returned after 14 days after delivery shall not be reimbursed or exchanged and shall be returned to the purchaser, at the latter’s expense. Alternatively, BELGEMO may dispose of such goods as it sees fit and the purchaser shall not have any other rights over such goods. BELGEMO reserves the right to invoice to the purchaser any reasonable costs incurred by BELGEMO for the management, inspection and return of non- defective goods, following the refusal or unauthorised return by the purchaser.

If a product purchased by an end consumer proves to be defective subsequently and is returned to the purchaser, the purchaser must tell the consumer to contact BELGEMO.

10.Liability

Claims against BELGEMO pursuant to this sales contract shall only be valid if they are made within 12 months after the date when the claim arose.

The purchaser shall hold BELGEMO harmless for any losses incurred as a result of the purchaser’s negligence or in the event of non-compliance with the sales contract.

The purchaser’s rights in respect of goods delivered which do not correspond to the contractual description and defective goods shall be limited to those mentioned in clause 9.

Subject to the stipulations of this document, the sales contract shall not include any warranty, conditions or representations, express or implicit, legal or otherwise, concerning the adequacy or suitability of the goods for a specific purpose.

Except in the case of intentional or deliberate non-compliance with its obligations under the sales contract, or as mentioned above, neither party shall be liable for any consequential losses or damage.

Notwithstanding the foregoing, nothing in these terms and conditions shall exempt either of the parties from its product liability or limit any product liability, except where the fault or negligence of the victim contributes to the damage caused by the product defect.

11.Intellectual property rights

All confidential information, equipment, technical information or intellectual property rights transmitted by BELGEMO to the purchaser belong to BELGEMO. The purchaser may not use them and shall not have any rights in this regard other than for the purpose of the performance of the sales contracts.

12.Confidentiality

The purchaser shall treat as strictly confidential all information belonging to BELGEMO and shall impose the same confidentiality obligations on its employees and sub-contractors. The purchaser may however disclose this confidential information if required to do so by law, a court order, a regulation or a governmental authority and provided that (insofar as permitted by law) it has given prior notice to BELGEMO and agreed on the scope of disclosure with BELGEMO.

13.General points

Notices pursuant to the sales contract must be given in writing and delivered personally, by post, fax or email to the designated contact person at the relevant address of the party in question as indicated in the order confirmation (or to any other address stipulated).

Any failure or delay in exercising a right or recourse shall in no event be construed as a waiver of the said right or recourse or of any other right or recourse. The partial exercising of a right or recourse shall not prevent the party in question from exercising the said right at a future date or any other right or recourse.

If any provision of these terms and conditions should be declared invalid, illegal or unenforceable by a court or a competent authority, the said provision shall be deemed not to be part of the sales contract, without affecting the enforceability of the remainder of the sales contract.

Neither party shall be liable for the non-performance of the sales contract if its failure is due to circumstances outside its reasonable control provided that the party in question informs the other party immediately, provides proof of the circumstances and uses its best endeavours to limit any loss or damage suffered by the other party.

The purchaser may not assign or sub-contract any of its rights or obligations under the sales contract without BELGEMO’s prior consent.

The sales contract shall be governed exclusively by Belgian law and any disputes shall be subject to the exclusive jurisdiction of the courts of Belgium. BELGEMO may, however, at its discretion, institute proceedings against the purchaser in any jurisdiction in which the purchaser is domiciled, operates, was incorporated or has assets.